Terms of Service
Terms of Service
Last Updated: 2026. Effective Immediately.
These Terms of Service govern your use of the website batterseahardware.co.uk and the purchase of all structural hardware products from Battersea Hardware ("we", "us", "our"). By browsing or placing an order, you agree to these terms.
1. Merchant Identity & Status
Battersea Hardware is an independent British online business trading as a Sole Trader based in England. Our administrative contact office is located at 158 Battersea Bridge Rd, London, SW11 3AW, United Kingdom. Technical e-commerce infrastructure is provided by SHOPLINE HOLDINGS LIMITED.
2. Formation of Contract & Pricing
Listing products on our website constitutes an invitation to treat. A legally binding purchase contract is formed only when we dispatch your goods and email you an official Dispatch Confirmation. All prices are quoted in British Pounds (GBP £) and are inclusive of standard domestic delivery. We reserve the right to cancel orders with full refund if genuine pricing errors or inventory stock-outs occur prior to dispatch.
3. Permitted Payment Cards
We accept only Visa and Mastercard credit and debit cards. By submitting card credentials, you warrant that you are the authorised cardholder. Fraud screening checks are conducted automatically at checkout.
4. Product Suitability & Structural Installation
While our hardware products are engineered to high structural specifications (e.g. 11-gauge steel, 3mm steel plate, 304 stainless steel), the customer is responsible for ensuring the hardware selected is appropriate for their specific building substrate, load requirements, local planning guidelines, and underground conditions. We are not liable for incidental damage resulting from improper installation or failure to follow safe building practices.
5. Statutory Consumer Rights
Nothing in these Terms excludes or limits any statutory rights you hold under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013, including your 30-day right of return and 3-day refund timeline as detailed in our Returns & Refunds Policy.
6. Governing Law & Jurisdiction
These terms are governed by and construed in accordance with the laws of England and Wales. If you reside in Scotland or Northern Ireland, you may additionally bring legal proceedings in your local Scottish or Northern Irish courts.