Frequently Asked Questions

Q1: How much is delivery within the UK?

A: Shipping is completely Free (£0.00) across the entire United Kingdom mainland, Northern Ireland, and British islands. There are no minimum spend requirements or hidden heavy-goods surcharges.

Q2: What is the delivery timescale for hardware orders?

A: Orders placed prior to 2:00 PM (UK time) Monday through Friday are dispatched within 1–2 business days. Tracked courier transit requires 3–7 business days. The estimated total delivery time is 4–9 business days.

Q3: What payment methods do you accept?

A: We accept Visa and Mastercard credit and debit cards. All transactions are charged in British Pounds (GBP £) through bank-standard 256-bit SSL encrypted checkout. We do not support other payment methods.

Q4: How do I return an item, and are returns free?

A: Yes, returns are 100% free within our 30-day return window. Every order parcel contains a pre-printed, prepaid return shipping label. Simply pack the unused hardware securely, apply the label, and drop the parcel at any Post Office branch. We charge £0 restocking fees.

Q5: How quickly will my refund be processed?

A: We guarantee that return inspection and refund issuance are completed within 3 business days of your parcel arriving at our facility. The refund is credited straight back to the original Visa or Mastercard.

Q6: Are fixing screws and hardware included with your brackets?

A: Yes. All our corner angle braces, mending plates, and post spurs are supplied with matching high-tensile screws and driver accessories as listed on each product page, ready for immediate installation.

Q7: Can I collect my order in person from your Battersea Bridge Road address?

A: Our premises at 158 Battersea Bridge Road serve exclusively as our administrative office and support centre. To maintain fast order turnarounds and competitive pricing, all stock is dispatched directly from dedicated logistics warehouses via tracked courier. In-person collections are not supported.