Privacy Policy

Privacy Policy

Last Updated: 2026. Effective Date: Immediate.

This Privacy Policy explains how Battersea Hardware ("we", "us", "our") collects, uses, and safeguards personal data when you visit batterseahardware.co.uk. We operate in strict adherence to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

1. Data Controller Information

Battersea Hardware operates as an independent UK online retailer (Sole Trader). The administrative data controller responsible for personal information processed on this website is located at:
Address: 158 Battersea Bridge Rd, London, SW11 3AW, United Kingdom
Telephone: +44 20 3441 3951
Privacy Contact: support@batterseahardware.co.uk

2. Personal Information We Collect

  • Customer Identity & Contact: Full name, billing address, shipping delivery address, email address, and telephone contact number.
  • Transaction Data: Purchased hardware SKUs, order reference, order value, and timestamp. (Note: Full payment card details are processed directly by our PCI-DSS Level 1 compliant gateway; we never store or see your full 16-digit card number or CVV security digits).
  • Device & Usage Data: IP address, browser type, referral URLs, and interactions with our web pages collected via essential technical cookies.

3. Lawful Basis for Processing (UK GDPR Art. 6)

  • Performance of a Contract: Processing address and contact details to deliver purchased goods, communicate delivery tracking, and manage 30-day returns.
  • Legal Obligation: Maintaining accounting, tax, and sales invoice records required by HMRC.
  • Legitimate Interests: Protecting our website against automated fraud, maintaining network stability, and managing customer inquiries.

4. Third-Party Service Providers & Technical Hosting

We share your data only with verified third-party data processors strictly necessary to deliver our services:

  • E-Commerce Platform & Web Hosting: Our web shopfront is technically powered and hosted by SHOPLINE HOLDINGS LIMITED (Registered address: 21/F, Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong; Phone: +852-81207281; Email: support@shopline.com). Shopline serves exclusively as our secure cloud software provider and does not process customer orders or receive returns.
  • Courier Services: Royal Mail, DPD, Parcelforce, or Evri for parcel dispatch and delivery updates.
  • Payment Gateway: Secure Visa and Mastercard processing gateways using point-to-point tokenisation.

5. Your Statutory Rights

Under UK data protection law, you have the right to request access to your personal data, rectify inaccuracies, request erasure, or restrict processing. To exercise any of these rights, contact our Data Protection Officer at support@batterseahardware.co.uk. You also hold the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.